Return Policy

Return Policy of DIVA UNIVERSE

This Return Policy describes the conditions under which you can return products purchased from divauniverse.com (the "Site").

1. Return Period

We offer a 30-day return policy. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Downloadable software

  • Certain personal care and health products

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

3. Partial Refunds (If Applicable)

In certain cases, only partial refunds may be granted:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records

  • Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

4. Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected.
If approved, your refund will be processed and automatically credited to your original payment method within a few days.

5. Delayed or Missing Refunds

If you have not yet received your refund:

  • First, check your bank account again.

  • Contact your credit card provider, as it may take time before your refund is officially posted.

  • Contact your bank. Processing times vary.

If you have completed these steps and still have not received your refund, please contact us at: .................................................................

6. Sale or Promotional Items

Only regular-priced items can be refunded. Unfortunately, sale or promotional items are non-refundable.

7. Exchanges (If Applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, send us an email at ............................................................. and ship your item to:

Return Address:
........................................................................................

8. Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return.
Once the returned item is received, a gift voucher will be mailed to you.

If the item was not marked as a gift or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

9. Return Shipping

To return your product, you must send it to:

Return Address:
......................................................................................

  • You are responsible for paying your own shipping costs for returning your item.

  • Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

  • Depending on where you live, the time it takes for your exchanged product to reach you may vary.

  • If you are returning an item valued at more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

10. Contact Information

For any questions regarding our return policy, you can contact us at:

Email: ..............................................................
Mailing Address: .................................................................