FAQs
Frequently Asked Questions (FAQ)
Welcome to Diva Universe! Below are answers to our most common questions. If you need further assistance, feel free to contact us.
Orders & Shipping
1. Where do you ship to?
We offer worldwide shipping! No matter where you are, we’ll deliver right to your doorstep.
2. How long does shipping take?
Shipping times vary by location:
- UK & Europe: 5-10 business days
- USA & Canada: 7-12 business days
- Rest of the world: 10-20 business days
We provide tracking information for all orders.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email to monitor your package’s progress.
4. What if I entered the wrong shipping address?
If you made a mistake, contact us immediately. If your order hasn’t been shipped yet, we’ll update your address. Once shipped, we are unable to make changes.
Payments & Discounts
5. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (where available).
6. Do you offer discounts or promo codes?
Yes! We frequently run exclusive promotions. Subscribe to our newsletter or follow us on social media to stay updated.
7. Is my payment information secure?
Absolutely! Our store is built on Shopify’s secure platform, using SSL encryption to protect your personal data.
Returns & Refunds
8. What is your return policy?
We offer a 30-day money-back guarantee on all unused and unopened products. If you’re not satisfied, contact us for a return request.
9. How do I request a refund?
Email us at support@divauniverse.com with your order details. Refunds are processed within 5-7 business days after we receive your return.
10. What if my item arrives damaged?
We’re sorry for the inconvenience! Contact us with a photo of the damage, and we’ll send a replacement or refund immediately.
Product Questions
11. Are your products cruelty-free?
Yes! Diva Universe is committed to cruelty-free beauty, and we do not test on animals.
12. How do I know if a product is right for me?
Each product has a detailed description and customer reviews to help you decide. If you need advice, contact us for recommendations!
📩 Contact Us
Still have questions? We’re happy to help! Reach out via:
📧 Email: support@divauniverse.com
📩 Live Chat: Available on our website
📷 Social Media: Instagram, Facebook, TikTok
💖 Join the Diva Universe & experience beauty without limits!